Frequently Asked Questions
Find answers to common questions about our services and how to use them.
Users
Usually under 30 minutes.
Factors like location, time of the day, and specialized equipment need or parts can affect ETA.
Yes.
We are available nationwide.
It depends. If your provider needs to purchase parts, use specialized equipment, or perform extra labor, then yes, there may be additional charges. But if it’s a straightforward request, there are no extra fees. It’s a simple, transparent, haggle-free process.
Yes.
100% refund.
Home services or scheduled services are non-emergency requests for service at your home or office.
Yes.
Please communicate the rescheduled time with the provider via in-app chat, SMS or phone call.
Right now, we only accept card payments.
Yes. Your account will be charged, and the driver's information you provided will be forwarded to the service provider.
Yes, just give them the service number and they can download the invoice on their own.
Providers
No.
The Ace Roadside app is completely free, with no subscription or monthly fees. There's a small COT for platform maintenance.
Yes.
But communicate with your customer and make all the changes before marking the job complete.
Payments are made every Wednesday for the jobs completed in the previous week.
Maintain a competitive price, improve your ratings, purchase promotion, link your Ace Roadside profile with Google my business.
Yes.
Customers are usually charged a $20 fee for late cancellations. For long-distance jobs, it’s important to stay in touch with customers to keep them updated.